Description

Seasoned banking/fintech professional in several areas (loans, customer support, payments and trade finance), specialised in financial crime compliance and data analytics. Knowledgeable in financial compliance procedures (KYC/KYB, AML and RFI), regulatory compliance (legal and regulatory frameworks) and Brazilian and international compliance regulations (BACEN, FATF and UNSC). Also, hands-on experience in data analysis (Google Sheets and SQL) and GRC (risk analysis and compliance frameworks). Excellent communication and interpersonal skills to interact efficiently with stakeholders from

various backgrounds.

Industry field of expertise

Languages

Portuguese
Native or bilingual
English
Fluent
Spanish
Fluent
French
Conversational
German
Basic

Workplace preferences

Remote only

Primarily works remotely

Payward, Inc (Kraken)
Compliance Analyst (Marketing Compliance)
BANKING AND INSURANCE
May 2024 - May 2025 (1 year)
Almendralejo, Spain
Responsibilities:
• Ensured all Kraken marketing material comply with international laws and regulations (e.g. GDPR, EU/MiCA, UK/FinProm, US/FINRA, and others) and its VASP jurisdictions;
• Enforced Kraken compliance guidelines related to brand messaging, legal disclaimers, and ethical standards (e.g. accuracy, appropriate language, and consistency with Kraken’s brand identity);
• Reviewed and approved marketing content before they are published or distributed according to external and internal regulations (e.g. websites, brochures, emails, advertisements, etc);
• Identified potential compliance risks in marketing campaigns and recommend changes or improvements to minimise legal or regulatory exposure;
• Collaborated with Regulatory Legal and Marketing teams to resolve issues, clarify legal requirements, and ensure that campaigns can achieve business goals while staying compliant.
• Cooperated with compliance senior leadership to create Kraken’s marketing compliance regulatory framework documents (e.g. Rulebook and SOP).
• Defined compliance requirements for the development of an in-house AI regulatory compliance tool.

Achievements:
• Responsible for enhancing the marketing compliance analysis procedure. After the improvements, almost 100% of marketing material has been approved within the SLA (2-3 working days).

Skills: AirTable · Google Sheets · Google Docs · Confluence · Jira · Zendesk · Kobalt Labs
Airtable Google Sheets Google Docs Atlassian Confluence Jira
Wise Payments Ltd (www.wise.com)
Due Diligence Senior Agent (Data Specialist)
BANKING AND INSURANCE
May 2021 - July 2023 (2 years and 2 months)
Tallinn, Estonia
Responsibilities:
• Reviewed customer documentation to ensure legitimacy and compliance with KYC requirements and onboarded personal and business customers based on these requirements;
• Took risk-based case decisions to prevent money laundering and financial crime according to Wise's CDD policy and regulations;• Monitored and requested further information (RFI) from suspicious high-value transactions to comply with AML/CTF regulations and reported them to Wise’s financial intelligence unit;
• Created data reports on BI tools and spreadsheets to optimise and assist the leadership team's management;
• Created, maintained and improved data visualisation graphs and dashboards to assist and improve the team's KPIs;
• Created data queries and analyses for multiple stakeholders (leadership, product and KYC operational teams).

Achievements:
• Responsible for creating, managing and innovating all data analytics co-related tasks (e.g. data
reports, dashboards, SQL queries, Google Sheet scripts and other tasks.) of the whole KYC LATAMEA team (Latin America, Middle East and Africa). The team has more than 65 people, including colleagues and all leadership and no previous academic background in data analytics (only bootcamp and online courses).
• Responsible for training and managing new colleagues in AML/RFI activities, including data co-related tasks.

Skills: Looker · Google Sheets · Snowflake · DataGrip · Superset · SQL · Jira · Zendesk · Confluence
Looker Google Sheets SQL Zendesk Snowflake
Wise
Customer Support Specialist (Portuguese Speaker)
BANKING AND INSURANCE
April 2019 - May 2021 (2 years and 1 month)
Tallin, Estonia
Responsibilities:
• Answered customer questions via email, chat, and phone;
• Kept records of customer interactions according to Wise’s standards;
• Reviewed the processes of customer support and suggested improvements;
• Analysed and modelled customer data to improve the team’s performance;

Achievements:
• Successfully increased customer experience satisfaction by analysing and gathering Trustpilot’s customer review data.
• Improve AML regulations’ mechanisms in Brazil by assisting product and engineering teams.

Skills: SQL · Looker · Zendesk
SQL Looker Zendesk Confluence customer service