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Alcris Medina Project CoordinatorAM

Alcris Medina

Project Coordinator
  • Suggested rate
    €130 / day
  • Experience0-2 years
  • Response rate100%
  • Response time1 hour
The project will begin once you accept Alcris's quote.
Location and workplace preferences
Location
Manila, Philippines
Remote only
Primarily works remotely
Verifications

Freelancer code of conduct signed

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Verified email
Languages
Check out languages spoken by Alcris
Categories
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Skill set
Alcris in a few words
Project Coordinator with expertise in project management, admin support, and process optimization. Skilled in Jira, Salesforce, and MS Office. Detail-oriented, proactive, and efficient in handling tasks.

Experience
  • TPG Telecom
    Project Coordinator
    October 2022 - Today (2 years and 7 months)
    • Spearheaded project planning and execution, ensuring alignmentwithtimelines, budgets, and client
    requirementsto support seamless service delivery.
    • Managed stakeholdercommunication across multiple channels, resolving issues and driving proactive engagementto exceed client expectations.
    • Created and maintained project plans, ensuring all key milestones were metwithin budget andtimeline constraints.
    • Facilitated and participated in stakeholder meetings, documenting keydecisions and follow-upsto maintain project momentum.
    • Led riskassessments and implemented mitigation strategies, ensuring project continuityand maintaining high-qualityservice standards.
    • Ensured all project documentation was maintained in Jira, Salesforce, and SharePointto enhance
    projectvisibilityandtracking.
  • TPG Telecom
    Provisioning Order Manager
    February 2022 - September 2022 (7 months)
    • Coordinated and monitored service activations, addressing customer inquiries and resolving provisioning issuesto achievetimelydeliveryand client satisfaction.
    • Communicated with stakeholders across multiple departments, ensuring accurate and professional updates on order progress.
    • Utilized Salesforce, MSTeams, and SharePointtotrack, document, and optimize provisioning workflows.
    • Collaborated with cross-functional teamsto identify bottlenecks and implement solutions, ensuring adherenceto SLAs and improving operational performance.
  • TPG Telecom
    L3 Escalation
    September 2016 - February 2022 (5 years and 5 months)
    L3 Escalation Special ist
    • Provided expert-level escalation support, resolving complex customer issues while ensuring exceptional service and stakeholder satisfaction.
    • Addressed technical challenges, applying analytical and problem-solving skills to identify root causes and implement sustainable resolutions.
    • Communicated effectively with cross-functional teams to meet service-level agreements (SLAs) and
    improve customer retention.
Recommendations
Education
  • Associate of Science in Computer Science
    Asian Institute of Computer Studies
    Associate in Computer Science