About Alberto
Spanish
Native or bilingual
English
Fluent
Experience
- MinsaitStrategy and Business ConsultantBANKING AND INSURANCESeptember 2023 - Today (2 years and 9 months)Madrid, Spain• • Developed a predictive model to estimate the number of agents required to meet demand in the Italian and German Contact Centres.• • Analyzed customer feedback collected through the Contact Centre, estimating key performance indicators such as NPS (Net Promoter Score), FCR (First Contact Resolution), and AHT (Average Handling Time)• • Contributed to the development of strategies for efficient visa application reception and processing.• • Collaborated with stakeholders to identify functional requirements and ensure alignment with project objectives.• • Implemented continuous improvement projects to enhance services optimization and streamline processes.• • Elaboration different proposals to acquire new projects, elaborating strategies that define how the service will be carried out.• • Conducted in-depth analysis to understand the requirements and design specifications for the New Visa Management System.
- MartinsdelimaBusiness ConsultantJanuary 2023 - September 2023 (8 months)Madrid, Spain• • Developed and implemented effective strategies for corporate finance and forensic analysis.• • Expertise in financial analysis, due diligence, financial modeling, and risk management.• • Proven track record of successfully advising.
- Ernst & YoungPortfolio Solutions, M&A InternJanuary 2022 - September 2022 (8 months)Madrid, Spain• • Most of my internship was in the Portfolio team especially (NPLs, SPLs, REOs), but also in the FIG team (Banking, Insurance companies), among others.
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Education
- Dual DegreeCUNEF2023Dual Degree
- ISM (University of Management and Economics)2021