Welcome to Alan's freelance profile!
Location and workplace preferences
- London, England, United Kingdom
- Remote only
- Primarily works remotely
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Native or bilingual
Alan in a few words
Network Rail Telecoms
Technical Writing - As a freelancer
Produced IT and telecom manuals, statement of works instructions for upgrades and installations, product specifications, O&M manuals, reference guides for maintenance and NMC for various telecom/IT equipment (servers, routers, GSM-R/SIMs, video/audio, display, etc.).
Wrote quick reference training guides for new products and cloud-based soft switches and virtual machines.
Documented hardware/software interface specifications for cloud-based software modules for software team.
Produced training guides for maintenance staff after consulting subject matter experts and carried out training.
Carried out user research to find what details were required.
Worked with SMEs to get relevant information about new and old products.
Produced all documentation using Visio, Word, Excel, PowerPoint to GDS/GOV.UK guideline for SharePoint and websites.
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