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Alan Spencer

Writer

Works remotely from London

  • 51.509648
  • -0.099076
  • Suggested rate €408 / day
  • Experience 7+ years
  • Response rate 100%
  • Response time 1 hour
Propose a project The project will begin once you accept Alan's quote.

This freelancer has confirmed full-time availability in the past 7 days.

Propose a project The project will begin once you accept Alan's quote.

Location and workplace preferences

Location
London, England, United Kingdom
Remote only
Primarily works remotely

Verifications

Freelancer code of conduct signed
Read the Malt code of conduct

Verified email

Languages

  • English

    Native or bilingual

Categories

Skills (5)

Alan in a few words

Alan Spencer is a Technical Author/Writer, Content Designer and report writer specialising in SEO-friendly technical and creative writing, self-help guides, process flows, presentations, course design and project plans. Has Agile, Waterfall and ITIL v4 experience. Is an expert in MS Word, Excel, PowerPoint, Project, Visio, SharePoint, and content management systems plus a range of different documentation packages.

Experience

Network Rail Telecoms

Telecommunications

Technical Writing  - As a freelancer

Milton Keynes, England, United Kingdom

February 2021 - September 2022 (1 year and 7 months)

 Worked again with Network Rail Telecom and researched the use of telecoms and network equipment used in the network.
 Produced IT and telecom manuals, statement of works instructions for upgrades and installations, product specifications, O&M manuals, reference guides for maintenance and NMC for various telecom/IT equipment (servers, routers, GSM-R/SIMs, video/audio, display, etc.).
 Wrote quick reference training guides for new products and cloud-based soft switches and virtual machines.
 Documented hardware/software interface specifications for cloud-based software modules for software team.
 Produced training guides for maintenance staff after consulting subject matter experts and carried out training.
 Carried out user research to find what details were required.
 Worked with SMEs to get relevant information about new and old products.
 Produced all documentation using Visio, Word, Excel, PowerPoint to GDS/GOV.UK guideline for SharePoint and websites.