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Adrien Jerome

Senior Product Manager @ Malt | Ex-Uber

Can work in or around Paris

  • 48.8546
  • 2.34771
  • Suggested rate €500 / day
  • Experience 7+ years
Propose a project The project will begin once you accept Adrien's quote.
Propose a project The project will begin once you accept Adrien's quote.

Location and workplace preferences

Location
Paris, France
Can work onsite in your office in
  • around Paris and 50km

Verifications

Freelancer code of conduct signed
Read the Malt code of conduct

Verified email

Languages

  • Français

    Native or bilingual

  • Anglais

    Fluent

  • Espagnol

    Native or bilingual

Categories

Skills (48)

Adrien in a few words

Operations & Growth Manager with 7 years experience growing multi-sided marketplaces at global scale. Customer-obsessed leader with experience managing global teams to deliver high quality products in cross-functional environments.

Experience

Malt Community SA - Malt

Human Resources

Senior Product Manager

Paris, France

March 2021 - Today (1 year1 year and 3 months)

Uber

Transportation

Program Manager, Global Safety Support

Région de la baie de San Francisco, États-Unis

May 2018 - May 2020 (2 years2 years)

- Built a global program to align Uber’s top priority (safety products) to customer support org. Enabled tech prioritization and rollout of safety response products to 2k safety agents in 10+ support centers:
-- Built a framework to triage agent-escalated product insights & feature requests, policy issues & bugs.
-- Developed the product insight program leveraged for annual tech planning & feature prioritization.
-- Established safety support teams as an integral stakeholder in Uber’s product development process.
-- Managed product roll outs for features impacting agents, collated and fed feedback to product teams.
-- Designed & implemented processes to grant access to internal safety tooling via LDAP groups.
- Led a six-person agile team to build ‘DACT’, a global safety program increasing safety deactivations’ accuracy for dangerous driving, sexual misconduct, interpersonal conflicts and wrong vehicle policies.
- Led a global process harmonization kaizen for 5 mega regions leading to savings of +$500k/year. - Designed and implemented a global permission framework for internal safety tooling.

Uber

Transportation

Operations and Logistics Manager

Région de Mexico City, Mexique

July 2016 - April 2018 (1 year1 year and 9 months)

**Uber LatAm, Mexico City | December 2017 – April 2018
- Led a large scale audit of severe safety incidents, highlighting opportunities to improve Uber’s machine learning models, programmed to identify high-risk trip requests.
- Led a cross-functional program to address Incident Response at Uber Activation Centers in LatAm.

**Uber Northwest Mexico, Mexico City | July 2016 – November 2017 - Established critical groundwork to find product-market fit for UberDost (now Uber Hero), Uber’s driver referral app, and created the playbook for growth in supply-constrained markets.
-- Led user research, product testing, operational & marketing support to build Dost foundations.
-- Foundational work grew Dost into LatAm’s 3rd largest supply channel within 6 months. Success was replicated in South East Asia, then in global markets with fully resourced Product support.
- Exceeded North Mexico growth projections by 26x and expanded our footprint from 3 to 15 cities.
- Led a 3-person Operations team to maintain a healthy marketplace and increase safety in North Mexico.
-- Implemented safety prevention initiatives leading to 40% reduction in theft and robberies.

Linio

Head of International Supply Growth, LatAm Marketplace

September 2015 - July 2016 (10 months)

- PM for seller signup flows. Collaborated with Design and Data teams to automate signup and ingest data in Salesforce and Seller Center (Linio’s seller platform) via International Marketplace’s landing page: https://www.linio.com/sell-in-latinamerica - Led a team responsible for scaling and adapting regional supply growth best practices to cross-border e-commerce, enabling high revenue sellers in US and China to sell on Linio’s platform. - Increased share of inbound acquisitions by 8x via optimized SEO and improved onboarding experience for sellers via streamlined UX.

Rocket Internet SE

Venture Developer - Supply Growth

Mexique

December 2013 - July 2016 (2 years2 years and 7 months)

Working for more than 2 years to grow business for Linio, a Rocket Internet venture and biggest e-commerce company in Latin America: 1. Head of International Supply Growth, LatAm Marketplace - Linio LatAm (September 2015 - July 2016) 2. Product Operations, Marketplace - Linio LatAm (September 2014 - August 2015) 3. Performance Marketing Manager - Linio LatAm (December 2013 - August 2014)

Linio

Product Operations, Marketplace

September 2014 - August 2015 (11 months)

- Implemented and configured an automated signup flow in marketplace seller-facing platforms. - Implemented a CRM system to enable email communications to LatAm sellers. - Managed a 2-person team to implement L&D content to increase funnel conversion for LatAm supply.

Linio

Performance Marketing Manager, LatAm

December 2013 - August 2014 (8 months)

- Ran, analyzed, & optimized Facebook ad campaigns for Linio Mexico, Colombia and Peru (desktop & mobile). - Worked directly with Facebook teams to experiment and give feedback on Facebook targeting features.

ResponSable - Corporate and Social Responsibility Agency

Project Coordinator - Internship

August 2013 - December 2013 (4 months)

- Community management (Facebook, Linkedin, Twitter) and creation of communication media - Events planning and development of the communication and marketing plan - Involvement in the redaction and the development of the first national study about CSR in Mexico

BNP Paribas Private Equity - BNP

Portfolio analyst - Internship

March 2012 - June 2012 (3 months)

- Quantitative and qualitative analysis of the portfolio funds - Financial reporting and preparation of bi-annual reports - Preparation of the presentations intended to the investors - Participation on the Investment Committees

Ernst & Young - Ernst & Young Nederland

Audit Assistant - Internship

September 2011 - February 2012 (5 months)

Assurance services - financial statement attestation and internal controls reporting

Socredo Bank (BPCE Corporation) - BPCE

Internal audit - Internship

July 2009 - August 2009 (1 month)

Internal audit of the impaired loans : - Analysis of the risk management process - Preparation of an audit report intended to the Administration and Finance department

Bouygues Construction - Bouygues Construction

Management control - Internship

August 2008 - September 2008 (1 month)

- Objective : identify the reasons of labour cost differences between accounting figures and internal management figures Analysis and implementation of an internal software used for labor cost calculation (the CMOS program) - Translation of a software dedicated to staff management into English language

Saipem - Saipem

Financial analysis - Internship

August 2007 - August 2007

Financial analysis for main clients and competitors of the oil services industry

Education